PC Repair FAQ
What is the typical turnaround time?
Most hardware repairs are completed within 24-48 hours. Remote software troubleshooting sessions are often scheduled and resolved on the same business day.
How do you handle pricing?
We offer transparent, flat-rate pricing for standard hardware repairs. For complex infrastructure projects, we provide detailed upfront estimates based on your requirements.
How is my data safety guaranteed?
Absolute data integrity is our priority. We perform comprehensive backups before any major operation and follow strict HIPAA and financial sector security compliance protocols.
On-site vs. remote: which do I need?
We offer both. On-site visits are ideal for hardware failures and network infrastructure, while software conflicts and M365 management are efficiently handled via secure remote access.
• Full System Diagnostics & Hardware Health Check
• Deep Malware & Adware Removal
• Hard Drive Integrity & Performance Audit
• Dust Removal & Physical Component Inspection
Personal Touch Care Plan
Annual Preventive Maintenance & Support
First Computer
$199 / year
Our yearly maintenance concept is designed to stop problems before they start. We provide deep-level optimization and security auditing once a year to keep your systems running at peak performance without the stress of sudden failures.
What makes us different is the personal touch: we don't just run automated scripts. A certified technician manually audits every system to ensure it meets your specific residential needs.
Each Additional
$149 / year
• Operating System Updates & Security Patching
• Registry Cleaning & Startup Optimization
• Browser Cleanup & Privacy Settings Audit
• Priority Remote Support Response